Google Workspace Status Dashboard
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Incident affecting Google Workspace Support
Incident began at 2024-10-17 02:36 and ended at 2024-10-17 09:45 (times are in Coordinated Universal Time (UTC)).
| Date | Time | Description | |
|---|---|---|---|
| | Oct 17, 2024 | 9:24 PM UTC | A mini incident report has been posted on the Google Cloud Service Health Dashboard |
| | Oct 17, 2024 | 12:49 PM UTC | The problem with Google Workspace Support has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. |
| | Oct 17, 2024 | 11:30 AM UTC | Summary:Case creation may fail intermittently with an error Description:Our engineering team has determined that further investigation is required to mitigate the issue. We will provide an update by Thursday, 2024-10-17 08:00 US/Pacific with current details. Diagnosis:Customers impacted by this issue may see issue with case creation and other case updates. Workaround:Retrying operations may work. Impacted customers may contact Google Workspace Support through chat in the admin console. |
| | Oct 17, 2024 | 9:27 AM UTC | Summary:Case creation may fail intermittently with an error Description:Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Thursday, 2024-10-17 05:00 US/Pacific. Diagnosis:Customers impacted by this issue may see issue with case creation and other case updates Workaround:Retrying operations may work. Impacted customers may contact Google Workspace Support through chat in the admin console. |
| | Oct 17, 2024 | 7:21 AM UTC | Summary:Case creation may fail intermittently with an error Description:We are experiencing an issue with Google Workspace Support. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2024-10-17 02:30 US/Pacific with current details. Diagnosis:Customers impacted by this issue may see issue with case creation and other case updates Workaround:Retrying operations may work. Impacted customers may contact Google Workspace Support through chat in the admin console. |
| | Oct 17, 2024 | 5:42 AM UTC | Summary:Case creation may fail intermittently with an error Description:We are experiencing an issue with Google Workspace Support. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2024-10-17 00:30 US/Pacific with current details. Diagnosis:Customers impacted by this issue may see issue with case creation and other case updates Workaround:Retrying operations may work. Impacted customers may contact Google Workspace Support through chat in the admin console. |
| | Oct 17, 2024 | 5:06 AM UTC | Summary:Case creation may fail intermittently with an error Description:We are experiencing an issue with Google Workspace Support. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-10-16 23:00 US/Pacific with current details. Diagnosis:Customers impacted by this issue may see issue with case creation and other case updates Workaround:Retrying operations may work. |
| | Oct 17, 2024 | 5:02 AM UTC | We are experiencing an issue with Google Workspace Support. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-10-16 23:00 US/Pacific with current details. |
- Times are listed in Coordinated Universal Time (UTC)